- Does the warranty cover repair or replacement of the item? It is the fundamental type of coverage provided by a warranty. For example, if your purchase breaks down or needs repairs due to defects in material or workmanship, you should be covered for those repairs under warranty. Make sure you understand what types of repairs are covered and whether there are any limitations.
- Does the warranty cover both labor and parts? Many warranties cover parts and require the consumer to pay for the labor. That can be a considerable out-of-pocket cost.
- How long will the repair be covered under the terms of the warranty? You don’t want something that breaks down after six months and discover the repairs are not covered because it’s gone beyond the time limit stated in the warranty.
- Are there any restrictions on who can perform repair work and where? This is especially true for warranties on automobiles. Many times, the repair work can only be done at the dealership where the cars were purchased. Additionally, the warranty may require only Original Equipment Manufacturer (OEM) parts to be used. Those are ordinarily more expensive than Aftermarket Parts.
- What are the transferability rules? For example, the warranty might not be transferable if you sell or give away your product after purchase. On the other hand, others might be transferable, provided certain conditions are met. Consummately, you should always check with the customer service department before transferring ownership.
It is smart to carefully read all documents related to a warranty before signing. It is not always easy because of the documents’ legalese. Many companies offer group legal plans that can assist in interpreting the clauses. Countrywide Pre-Paid Legal Services has a group legal plan benefit that allows for help with warranties.
Access to Attorneys
Countrywide uses a nationwide network of lawyers who assist plan members, including consumer protection and help with warranties. Our lawyers are familiar with consumer protection laws, and they can spot any defect in a warranty and bring it to the attention of a group legal plan member. Our attorneys help settle disputes over warranties without having to go through Small Claims Court or arbitration. We allow the attorneys to make telephone calls on behalf of a plan member and write letters on letterhead stationery for the members. Such pre-paid legal services end the arguments quickly.
Client Involvement
Assistance with warranties and consumer protection are not the only pre-paid legal services Countrywide provides. We have other services that can make life easier for employees. Our group legal plan benefits are designed to meet a client’s needs. We explain our options to the prospective client’s management, and the decision-makers then choose which services will be part of their own benefit. Those choices are included in the final plan document, and Countrywide provides administration and superior member services for all group legal plan members.
The warranty should be kept in a safe place where it is readily assessable. If a plan member has questions about the warranty, we allow an unlimited number of telephone calls to the attorney in the given situation. That is part of the help we provide. If you want to know more about what we can do for your employees, please feel free to contact us at your earliest convenience. We provide the very best pre-paid legal services in the industry.
If you would like to know more about Countrywide, please feel free to contact us at your convenience. We look forward to sharing with you all we can do for your employees.